Posts Tagged ‘social media’

#IntlDayAgainstHomophobiaAndTransphobia? Support a #ballez

May 17, 2013

Really.  There is a day (ok, several different days) that basically say it’s not ok to hate the non-heterosexual community.  I’m going to spare everybody my rant on that simply because I’m tired of writing it, saying it, and above all thinking about it.  Put it this way, every day, I’m reminded of how I’m “different”.  I’m over this.  Over it.  People blog about the sexualization/objectification of Disney FEMALE characters, has anybody looked at the images they present to boys?

Katy Pyle’s re-interpretation of The Firebird, a Ballez is MORE than just a queer ballet.  It is so much more than that.  This show re-examines how we present people.  Take a look at the picture below taken by Chrissy Pessango:

Chrissy Pessango Picture

Chrissy Pessango Picture

What do you see? More correctly, what do you see? Look at the different body types, look at the gracefulness each of these dancers holds.  Maybe one, ONE, presents the body type you would expect to see in a ballet.  One.  And here they are a dance corps, musicians who identify as non-heterosexual but teaching a much broader lesson: the presentation of the craft is the important part.  Shaking up gender expectations is huge: doing so with health body images? Well that’s nothing short of spectacular.

The show opened last night as St. Mark’s church (an Episcopal Church in NYC).  Yes, a mainline church supporting queer art.

The $10,000 Pyle is hoping to raise is to provide better pay for those who have contributed so much to this project.  Please help fully fund her.  The show is sold out.  The importance of this re-envisioning is not just important for the queer community but for every person.  None of us are that “perfect” image.  Pyle’s work is groundbreaking.  Pyle’s dancers are taking very real risks in their professional lives.  The church that is supporting them will undoubtedly draw (more) criticism.  That is the risk of being a ground breaker.

This is the link to the KickStarter campaign.  Please give what you can.  The project is so close to being fully funded.

And no, I was not paid to write this review (and I wish is I was in NY so I could go see the show!!!)

Simply #bostonstrong

May 1, 2013

Along Boylston
Along Boylston

Make shift Memorial at Copley.

Marathon pic2

Marathon pic3

Marathonpic4

Marathonpic5

marathonpic6

Also at Copley.

marathonpic7

Re-glassing of Marathon Sports.
Marthon Sports Reglass

For the first time since the marathon, I had to be in the Copley area.  I snagged a few pictures.  I’ve always thought that make shift memorials were weird.  As I wandered around the one that has sprung up on the Boylston side of Copley,  looking at random pictures, quotes, I understood.  New Englanders in general don’t show a lot of emotion.  There were tears shed.  The ever-present car horns that are Boston were absent, nary a Duck Boat in site and the street musicians were absent. Copley has changed.  We are still struggling.  We need the satellite trucks gone.  Our farmer’s market needs to open on time.  We will heal.  We are changed.  But we are #oneboston.

I’ve lived here longer than anyplace aside from my native Chicago.  I’m proud to call Boston home.  And our city will only be better.  Because, to quote the incident commander, “It’s what we do.  We are better than them.”  We are #bostonstrong.

52 ideas for 2013

December 31, 2012

Some will take 5 minutes, some a few months. . . . just a list of random things I thought I’d try to do in 2013.

1) Polar Bear Plunge
2) Read 50 Shades of Gray
3) Read Team of Rivals
4) Read In the Garden of Beasts
5) Read Fall of Giants
6) Read The Great Influenza
7) Read Book #6 (Title: TBD)
8) Read Book #7 (Title: TBD)
9) Read Book #8 (Title: TBD)
10) Read Book #9 (Title: TBD)
11) Read Book #10 (Title: TBD)
12) Read Book #11 (Title TBD)
13) Read Book #12 (Title TBD)
14) Participate in the SNAP challenge (one week, $25 all 7 days)
15) Run a 5K
16) Write a letter instead of shooting a long email
17) Walk the Freedom Trail
18) Go to a Red Sox/Yankees game
19) Participate in the USPS 3K challenge
20) Unplug from social media for a week.
21) Walk, run, jog 500 miles (I mean, I’ve got a YEAR)
22) Go to Walden Pond. (Such a bad local tourist)
23) Get over my fear of needles and go to the dentist
24) Take a yoga class
25) Volunteer 50 hours
26) Go to Northern California
27) Go to New Orleans
28) Go to Puerto Rico
29) Learn to cook tamales
30) Make an intentional collage
31) Go vegetarian for a week
32) Menu plan for a week . . . and follow it!
33) Bike 1000 miles (see the I’ve got a year note)
34) Walk away from an argument
35) Work a 44 hour week
36) Make sure all that dang adult paperwork is taken care of
37) Pay off the remaining credit card debt
38) Go to the MFA once a month
39) Go to NYC just to go to MOOD!
40) Walk the Freedom Trail
41) Prehab my shoulder in an attempt to avoid surgery
42) Organize guest room
43) Organize kitchen
44) Find new homes for orphaned socks.
45) Start to learn Spanish.
46) Finish my holiday shopping by October.
47) Hollins Hanukah II
48) Journal more
49) Sending my 2012 Christmas cards by oh, St. Patrick’s Day.
50) Go fall camping
51) Take a fun class at one of the zillion extension centers
52) Try to be more zen.

The Silence Requested by Andover Newton and What It Says About Theological Education and Failing Academic Institutions.

September 13, 2012

I am not going to pretend to be unbiased regarding this situation.  I have stated my disgust in more private forms of social media for about a year.  Much of the facts are shrouded in the silence that comes with a cover-up, a disgrace and most of all an attempt to preserve a reputation of what was national and is now mostly regional mid-tier academic institution.

 What I know is that last fall; Dr. Mark S. Burrows was dismissed from Andover-Newton Theological School.  In a letter dated on 10/21/2011 from school president, Rev. Nick Carter, it was stated that Dr. Burrows was dismissed for “due to unprofessional, unethical and immoral behavior involving failure to maintain professional boundaries with students.”  As an alumna, I did not receive the letter sent to the Andover Newton Community and “close friends”; I received several copies via e-mail from alumni/alumnae.

 At the close of the letter, Rev. Carter asks that “you appreciate the sensitivity of this and limit what you say to others.”

 Here is the response I should have sent last year:

Go to hell.  Rev. Carter is asking for silence to save the reputation of the professor involved and the institution that employed him for many years.  Rev. Carter, instead of using this as an opportunity to say that the reasons for Dr. Burrows’ termination were wholly unacceptable in a public manner (asking community for silence is something that has been vilified by criticizers of Penn State, the Roman Catholic Church and other organizations that have dealt with “immoral behavior” issues.)  At the time, or shortly before, Dr. Burrows was Rev. Dr. Burrows.  He is no longer an ordained minister according to his personal web site.  He has accepted another teaching position in Germany to begin in 2013 (his wife is German).  Does this institution know of the reasons behind Dr. Burrows’ dismissal? Or has the wider community of Andover-Newton (this author included) conspired in duplicitous behavior to save an institution?

 ANTS is just as much as an institution as Penn State Football.  Is there a difference between “immoral behavior” between adults and children: perhaps.  The underlying tenant is the same: a person in power (real or perceived) demanded something causing harm to another.  The difference is in the legal aspect: ANTS did not break a law, some at PSU did.

 Rev. Carter and ANTS did not use this as an opportunity to have open and real discussions on the abuse of power, the damage to the reputation this can cause.  Instead, they swept the matter under the rug.  Any institution that has faced a situation (a family, an organization, a football program or a university) often gives the first response of “I had no idea”.  This is not an act solely out of ignorance: but lack of awareness, lack of a safe environment for discussions without fear of retribution and the inherent power dynamic that tends to present itself in all structures.

 Instead of saying “what can we learn, how can we educate ourselves as supposed moral/ethical/religious leaders”, the president of the nation’s oldest theological school, Rev. Nick Carter, requested silence.

 The time for silence surrounding the abuse of power is long gone.  If an organization wants to be a leader, wants to mold leaders, wants to demonstrate how to answer the hard questions, then speaking up is the action: not a plea for silence.

 I know I will offend people with this: I don’t care.  Read that again: I don’t care.  I am embarrassed by my actions of a year ago: I should have spoken up then.  I am embarrassed to hold a degree from this institution that publically touts itself as liberal and forward thinking, but in one of its darkest hours returned to the traditional response of get the offender out the door and ask for silence to preserve the institution.

It’s No, No, No, Nordstrom Anniversary!

August 4, 2012

Sigh.  Nordstrom used to represent legendary customer service.   Today, I returned, after a bit of frustration, a skirt and 2 pairs of shoes to my local Nordstrom that I had sent to me during the (in)famous Nordstrom Anniversary Sale.

I’d rather have a root canal.  Ok, maybe not that extreme but close.

I stepped off the elevator and took my items to the customer service department.  I wanted to just dart in, out and continue on with my day.  Was I wrong!  As I placed my Nordstrom bag on the counter, with the receipts in hand and my Nordstrom card (trust me, for these acts alone I deserve a medal).  The customer service representative told me he could not help me with my returns.  Um, excuse me? I mean, it’s a return.  You are customer service.  He pointed to a sign that said I could go to any department and they’d be happy to assist me with my return.  Seriously? I mean, this is a Nordstrom: places of legendary (and false) tire returns.

I trudged over to St. John’s (the closest department) and while the woman was lovely, she couldn’t return the shoes.  Something about a “company policy” again and I know Nordstrom employees take flak all day so I smiled and took my items downstairs to the shoe department.

I walked up to the shoe counter with my items and was asked if I needed help.  Yes, I needed to return some items from the Anniversary Sale.  And the sales associate offered to find somebody (I sort of wondered why she asked if she wasn’t going to help but oh well).  I pulled out my two pairs of shoes and my skirt.  The new sales associate apologized but said he couldn’t help me with the skirt but would take care of the shoes.  At this point, I was wondering *where* Nordstrom and their famous customer service went.  I asked about the sign at customer service that any department could help with any return.  He explained that shoes was different due to a “company policy”.  After inspecting my shoes in a manner that would make a US Marine Corps Drill Sergeant proud, he stated he could return the shoes.  (Great, I’m thinking because I bought them less than two weeks ago, looked at them in person and said not for me.)

I went back up to St. John’s and returned the skirt.  The woman apologized again saying that different departments can only return some items.   She helped me return the skirt and was nice but really? 4 departments for 3 items? Target and Wal-Mart both don’t have you run all over the store for a simple return.

On my way out, I stopped by customer service.  I wanted to let them know their sign was wrong.  He explained the same “company policy” on returns about different departments.  .  I half jokingly asked the customer service rep if I could purchase a roll of quarters from him since that was on my to-do list.  He said he was sorry but it was against company policy.  At this point, I had to think what exactly does customer service DO all day?

On a lark, I looked a www.nordstrom.com for their returns policy:  “Simply bring the packing slip and credit card used when you placed the order to any one of our stores.”  And be prepared to run around for a bit.

Pentecost and Cory Booker: an odd duo.

May 26, 2012

There is a passage in Acts that describes a gathering of individuals (hardly even the ultra-early church) where individuals spoke in his/her native language and was understood by the recipient in his/her native language (think text predictor gone right).  I’ve been to enough church services on enough continents to pick out some of the more ritual aspects of the services (some always confuse me: The Apostles Creed descending to hell or not, trespass/debts/sin variations on the Lord’s Prayer) that I can intellectually understand that passage to mean an understanding due to ritual, body language and common ideals.  Of course, I’m always bemused by Peter saying people aren’t drunk because it’s 9:00 am, clearly, the man had never tailgated in the SEC/Big 10 areas of the world: especially when it’s coupled with the German peasant phrase popularized by Goethe of strawberries by Pentecost mean a good wine crop.  (Note, there were ripe strawberries at the farmers market today in the Boston ‘burbs so I’m thinking it’s going to be a good wine crop. . . ).

As I drove around today making stops at various farmers markets, I couldn’t help but notice all the flags flying at half-mast (an oddly enduring Massachusetts tradition) and think about Memorial Day in the context of those gathered during the first Pentecost and wondering what we would collectively say to each other if what we were saying would be understood.  It would probably come very close to what has landed Cory Booker in hot water for saying what many of us believe: as Andrew Rosenthal wrote in a recent New York Times op-ed

“Cory Booker, the young, dynamic and often unpredictable mayor of Newark, got himself into hot water over the weekend by likening Republican attacks on President Obama’s former relationship with Jeremiah Wright to Democratic attacks on private equity. “This kind of stuff is nauseating to me on both sides,” he said on “Meet the Press.” “It’s nauseating to the American public.”

He also touted the president’s pro-business record (“over 90% of Americans have seen tax cuts under this president”), and said that Mitt Romney “would have let the auto industry fail,” but the media focused on his apparent defense of Mr. Romney’s work at Bain Capital. “I know I live in a state where pension funds, unions and other people are investing in companies like Bain Capital. If you look at the totality of Bain Capital’s record they’ve done a lot to support businesses, to grow businesses.”

The sad thing? Booker has spent the week apologizing for his comments.  Booker spoke in a language everybody – right, left, center – understood.  We are tired of the finger pointing, hatred, vilification of opposition.  Discuss your plans, the concrete ones and how you are going to pay for them.  Show us how you will improve our systems.  If the only way you can win is by trashing your opponents, you aren’t worthy of the position.  Booker is right, it is nauseating.  We as a country are better than this: and when an individual feels he has to apologize for heartfelt, probably dead on accurate comments, there is one thing I’m pretty certain of: we all agreed on the message from Mr. Booker, it just hit some on the campaign trail a bit too close to home.

The Employment Road: Part II

February 5, 2012

At some point in my life, I realized I picked up the mantra, if it’s an honest job, there is nothing wrong with the work.  I still believe that statement.  I have learned, however, there are lunatics out there for bosses and that when given the chance, run.  I obtained a position with an individual who “sold ideas” (note, I’m still not clear what this means, what idea he sold, or really if we were on the same planet).  His great idea (at the time) was to make a database of all elected officials in the United States listing contact information, term and key issues.  I though the idea was flaky: he was basically making a PAC database and there are only several hundred, if not thousands out there based on a host of criteria.

I never thought I would need to clarify the world all.  I mean, it’s a pretty one-dimensional word:

1 a: the whole amount, quantity, or extent of <needed all the courage they had> <sat up all night> b: as much as possible <spoke in all seriousness>
2 a: every member or individual component of <all men will go> <all five children were present>
When I accepted the position, I roughly calculated the number of political offices nationwide and figured this was 6-8 months of solid work which would give the economy time to right itself.  This guy thought it could be done in a month.  After a week of work (during which we had 3 meetings to discuss the project – he was horrified that I expected to be paid for this since “I bought you coffee”), he didn’t understand why I wasn’t done with Alabama.  Our conversation went something like this:
Employer: I only have so much money budgeted for this project.  How long do you think this is going to take.
Me: 6-8 months depending on how accessible some of the local information is.
Employer:  I don’t have that funding! You need to go faster.  (so typical in project management)
Me: Uh, ok.  But you realize not everybody has a website?
Employer: Who doesn’t have a website?
At this point, I realize Mr.-I-Sell-Ideas is not the most astute person in the world.  After some back and forth, he decided that “all” meant all state houses, governors, and federal office holders and cities.  All cities.  I asked for his definition of the word city (I caught on):
Employer: You know, any town that is called a city.
Me: Do you have a population criteria?
Employer: Look, if it’s called a city I want it listed.
Me: Even the ones of 4,000 people or so?
Employer: There is no city with 4,000 people.
Me: Uh, yes, there are.  All over.
Employer: Not in Massachusetts.

School time

Yes, that is true.  Massachusetts does have population requirements for cities, town, village notations.  Most states do not.  Then we moved onto counties: how some states do not have counties, some states call the counties parishes (like churches? uh, yeah, same word but no, they are not churches. good, I thought that was against the law).  Once I went through about 15 hours of basic government principles including the election/retention/appointment of judges, I thought I could finally start.

I tackled the US House of Representatives first.

I had the list sorted by leadership then alphabetical order.

Employer: Why does it say she (Nancy Pelosi) is from California?

Me: She’s from the 8th District of California.

Employer:  You mean I didn’t vote against her?

Me: No, the Speaker is elected by the majority party in the house.

Employer: Do you think that is fair? I mean, I didn’t get to pick her!

I never tried to explain the President of the Senate concept. I think I’d still be at a Dunkin’ Donuts.  There were more bumps and bruises along the way: Nebraska’s unicarmate no political party legislature, Massachusetts senate seats being designed by parts of counties (Like Suffolk 3,4,5 and not MA Senate 1), Nevada legislature meeting every other year and the damn independents.  He didn’t like independents.  How did we know if they were Republicans or Democrats? And why did Tennessee have the Democrat-Repubican party? Pick one.

And on. And on.

I did get paid, he did go over budget.

A few months ago, he called me back.  I was working a contract and took a pass.  He tried to persuade me.  I gave him an outrageous hourly rate, demanded he withhold taxes, and a list of other insane things.  He wanted me to tell him how long it would take somebody else to do the job.  I said I had no idea.  Not even a clue? Nope.  Well, could I research it?  I figure if you can’t take the information I gave you, do a data/sort/header row/end of term in Excel, well, even my teach people about government streak had been tested.  I saw his position posted again on Cragislist.  I only hope the person who took the job had a lot of free time for sitting at Dunkin’ Donuts teaching somebody about government.

Why It Does Take a Village

January 22, 2012

I watched the South Carolina primary returns last night.  Most of the speeches recycled stump speech with the “call your friends in Florida”.  Rick Santorum gave his babblific speech where he recycled his line about writing a book in response to Hilary Clinton’s It Takes A Village called It Takes A Family.  Ok, how about both?  Does it take a family to raise a secure child: yes.  Do the historic family structures exist in most cases? No.  Using my family for an example: I live in Boston.  My parents and brother live in Tennessee, my sister and her family live in Oklahoma.  Is it ideal? Yes and no.  We all like the area of the country we live in: aside from some weather issues!  No because to get to see each other it’s a 1-2 airport shuffle.

Santorum is living in this world where people can stay in the area they are raised, close to their families.  Look, I work in biotech.  My brother-in-law works as an engineer in telecom, my sister-in-law is a university professor.  None of these jobs can easily be moved to be close together.  Does that mean that we are not close? Nope.  It means that when a family member need help, we often rely on the village.

What Santorum seems to miss is that we are all in this together.  If a friend (or a friend of a friend) needs a meal delivered, clothing donated.  I do what I can.  Why? I want somebody to do the same if something was to happen to one of my loved ones.  Santorum seems to forget that we don’t live in an era where there are 3-4 generations of the same family in the same village.  As we have become a more mobile society, with smaller families, in many ways we have become more interconnected with others.  If I need a ride from the mechanic, calling my family would be useless: calling a friend, easy.

The underlying aspect of Santorum’s statements are disturbing.  There is a decline in the ‘traditional’ family: how much of this is tied to the high levels of incarceration of minority populations? The lack of adequate education available in rural and inner city areas?  Santorum doesn’t get it: when we work together to improve the quality of life for everybody, our social structures improve and we increase opportunity for everybody.  I don’t want Rick Santorum defining my support system.  I’ll take my whacky village of friends and family.

Fashion and the Politics of Hair

January 21, 2012

First, for the important news of the week.  It snowed in Boston. Twice. Yeah!!  Now for the truly mundane.  Had a minor shopping trip last week with a friend of mine (ok, not really minor in the fact I was actually IN A MALL but work with me).  I realize I’m not the fashionista I once was when I worked for the company from hell.  But given what was FOR SALE I maintain that wearing Dansko’s, khakis and sweater, shirt or t-shirt depending on the occasion is the most sane way of dressing.

The first thing that scared me?

Um, at least it's orange?

Um, at least it's orange?

 

This odd item was at Lord and Taylor.  We were pretty sure it wasn’t a single leg warmer for an elephant.  It appears to be a tube dress for an adult. Ok, growing up when this was fashionable-the-first-time, I shudder that we are returning to the economics of the Ford/Carter/early Regan eras based on what we are being shown as acceptable in the fashion world.  Let’s face it: dress well, feel good.  Putting that on, even if I was a size negative 2, I wouldn’t feel good.  I’d feel lost, misguided, wondering if my friends were secretly plotting to get me on the auditions of American Idol so they could mock me.  As I wondered how such a garment could impact the primary season, my friend pointed out the obvious, most people are too fat to wear that.  Uh, yeah. Sad thing is, most people don’t have her common sense.  I’m still not convinced it wasn’t a dog blanket for a German Shepherd or something. Ok, I really hope it was a small dog apparel item gone wrong that somehow wound up with a designer label.

The fashion crisis only became worse when we went into DSW.  Ok. SERIOUSLY? These are the “styles”.  Note, if you have a kid, urge him/her to become an orthopedic surgeon specializing in ankles.  In about 20 years, there is going to a be a BOOM in the need for ankle replacements.

Hi, I'm here for my PT appointment. . .

Hi, I'm here for my PT appointment. . .

 

For the evenings!

For the evenings!

 

The great shopping debacle led me to realize this is wrong with this country.  We are settling for bad fashion people!  How can we possibly accept the current slate of GOP candidates? How can we take them seriously?  I mean, look at their hair!

Psst, next time dye the sideburns

Psst, next time dye the sideburns

 

Hey, Mitt, can I borrow some of that gel stuff?

Hey, Mitt, can I borrow some of that gel stuff?

 

Stacey and Clinton are around somewhere. . .

Stacey and Clinton are around somewhere. . .

 

Proving that one popular night-time pundit is right: a vote for Herman Cain, is a vote for well, the best dressed GOPer (and hence, not on the ballot).

Of course you can trust me! I won Thumbs up 7up!

Of course you can trust me! I won Thumbs up 7up!

Still wating a response from Best Buy . . . . .

November 30, 2011

Dear Mr. Dunn, Ms. Smith and Mr. Paragi,

I am writing to inform you that I have simply never experienced such a monumental break down in customer service that I have endured for the 6 days with BestBuy.com.  While I realize many customers say they won’t shop an establishment again as a mere threat, I won’t shop with you again.  You won’t miss my business: I purchase very little in the way of electronics and when I do, I prefer to use local merchants.

However, this year, my sister wanted to purchase a Sony Computer Entertainment America-PlayStation 3 (160GB) Complete Entertainment Bundle-98310 which, as you know, was Black Friday door buster for $199.99.  This pricing or item was not unique to BestBuy: Wal-Mart and Target also offered the same product at the same price.  My sister’s preference for BestBuy had me purchase the item for her.  I used my credit card, had it shipped to my address.  On 11/24, I received an order confirmation stating that Order Number: BBY01-429769002426 was in process and expected to ship in 0-1 days.  On Monday (11/28) I received an email telling me there was a problem with my credit card or order.  As the on-line status indicated the item could not be cancelled and was in process, I did not pursue it feeling it might be an on-line scam.

Once I received as second email on 11/29 (Tuesday), I felt there might be a problem.  I called my credit card company, American Express, and they verified an authorization in the amount of $297.47 (American Express authorization number xxxxxx) to BestBuy for my order.  At this point, I called your customer service number to inquire as to the problem (I surmised it might have been a missed CIV number).  After spending 10 minutes on hold, to be transferred where I sat on hold for another 20 minutes, my day of sheer lunacy with your company began.

1)      Call number one: I was disconnected after being on the phone for approximately 46 minutes.

2)      Call number two: after second hold time of approximately 30 minutes, I spoke to “Judy” who claimed to be a supervisor.  She opened case number 9296255 regarding the multiple issues with this order.  I asked to speak to her manager: she stated that she did not have a supervisor as she “was” a supervisor.  I pointed out to her that everybody had a supervisor, even Mr. Dunn who reports to the Board of Directors.  I asked to hold: she declined and took my number and said one would call me back “within the hour”.  22 hours later, I am still waiting for a call back. During my conversation with Judy, she explained that because my order shipped in 2 parts, my credit card had to be re-authorized.  At this point, I explained your organization is still holding a charge pending and it’s a debit system back and once all 3 items are deducted, the balance owed to you from American Express and ultimately me would be zero.

  1. I discussed with the next 3 people the lack of “ship complete” options available on BestBuy.com.  I verified this when I made the order and then again today.  I would have done ship complete as the controller and blue-ray DVD remote are of no use to me without the PlayStation.  This is a basic feature for web sites.  In the early 1990’s (fully 20 years ago), Talbots had this feature available for telephone orders.  BN.com has this available today.
  2. I do not understand the logic behind multiple re-authorizations of a credit card when the credit has already been reserved by the credit card company.  At this point, BestBuy.com is holding $279.97 AND $212.49 of my credit for an order that totals $279.97.

3)      After contacting American Express, they agreed to one-off a second authorization to BestBuy.com for $212.49 so the item may be shipped.

4)      I called BestBuy.com again and provided the credit card number: the individual I spoke with was unable to verify that the charge went through (BestBuy case number xxxxxxxx)

5)      At 2:19 pm, I contacted the customer relations department listed on your web site and spoke to a gentleman named Lee.  He informed me it was not his job to handle complaints from BestBuy.Com.  At this point, I would like to point out the insanity of listing a customer relations department on your web site that does not handle web issues.  He then transferred me to “web research”.

6)      After spending 7 minutes on hold, Amy, verified that she was unable to do anything, unable to expedite my order and unable to explain to me why there was not a ship complete option and why the dual charge/charge release was your business practice.

7)      As of 10:38 this morning, the tracking number for the controller and remote are not showing tracking information.  My order for the PlayStation is still showing as “pending” and I have an additional charge (with no credit release) to my credit card company.

I am quite disgusted with BestBuy.com on several fronts: first, my calls were routinely dropped after 10-11 minutes of hold time because the phone lines were “too busy” according to the automated reply.  Second, your employees are not empowered to provide customer service to individuals who purchase from your store/on-line shop.  Third, there is not a mechanism to re-enter a credit card number during your on-line system when you have indicated there is an issue with a credit card number.  Fourth, there is zero point of escalation for individuals when resolution is complex.

I am not asking for a free PlayStation (although that would go a long way in taking your organization off of my blacklist) for my sister.  I do believe that your organization should do something to compensate me for my time and sheer lack of customer service provided by your organization.  At this point, I expect delivery of all 3 of my items by the end of the week and my American Express card to reflect a total charge of $279.97 with no pending debit holds from your company.

As you know, customers are exceedingly choosy about who they shop with for a myriad of reasons.  I had a choice when selecting who to purchase this item from: I made a mistake. The “bargain” that this item sold for has been nothing but a nightmare, between charge/charge backs to my credit card, unable to ship complete on web orders, employees who have lied to me and a simple inability to find out when I will receive my product.

I look forward to your reply,


Follow

Get every new post delivered to your Inbox.

Join 164 other followers